ADSelfService Plus is a secure, web-based end-user password reset program for domain users perform self-password reset, self-account unlock and self update of personal details in Active Directory. Thus it helps in a large scale to eliminate a leading source of helpdesk calls and associated expenses by automating password resets and account unlocks thereby optimizing employee productivity. Gartner states that 30% of helpdesk queries are related to password resets and account lockout. ADSelfService Plus reduces the most critical password ticket which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security while password resets through an enrollment and identity verification questionnaire.