OpManager MSP is a platform using which managed service providers (MSPs) can offer a variety of managed services to their end customers. It comes as an installable software package and follows a probe-central model. The probes are remote polling engines that are located in a customer location (behind a firewall), collect performance and availability data, and sends it back to central over a secure https connection in a compressed bandwidth-friendly manner. MSP to beat the traditional break-fix / on-call-service model and transform into a profitable pure-play managed services organization.

With just one central server on a NOC and small team of 10-25 people it is possible to serve 50-100 customers. The remote probes do the trick. They do 24x7 monitoring and alert the technicians on time reducing downtimes and probable failures. The integrated helpdesk ensures that the communications with the managed customers are seamless and effective. It offers Remote infrastructure monitoring, helpdesk, remote control, patch management, inventory management, file and folder monitoring, Google maps.