SupportCenter Plus is a Customer Support & Service Software. SupportCenter Plus can also be called as a CRM with specific focus on Customer Interaction Management. Unlike other CRM tools in the market focusing on Sales-Force Automation, SupportCenter Plus offers an integrated Customer Interaction Management(Customer Support Desk), Customer Experience Management, Account & Contact Management, SLA Management, Customer Self-Service, Knowledge base, Contracts Management & Time-entry billing in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.