We provide a wide-range of comprehensive maintenance services that assures our customer’s peace of mind during the equipment warranty period.

It is our firm belief that the level and quality of post-sales service and support (that is, warranty and maintenance service support) is of prime importance in today's decision makers' list. We believe that customer service quality will stand out as the distinguishing factor among companies vying for the same customer dollar.

We are committed to provide an excellent support structure that will enable our customers and business partners to grow to higher heights without having to worry about problems and delays. In the course of doing so, we envision to provide a competitive edge to our customers to ensure that they are successful.

Databridge Customer Support System is a comprehensive customer support management software that provides help desk agents, account managers and customer, an integrated console to monitor and maintain the customer accounts and track the support requests from the customers. This system plays an important part in providing a quality of services and will be offered as a value added services for Databridge customer.

Aligned with our company motto "The Systematic Approach", Databridge Customer Support System will surely bring the superior customer support and taking customer satisfaction to the next level.

Databridge Customer Support System is a single point of contact for clients who need help. To make the process of reporting the issues to the customer support team easier, Databridge Customer Support System provides you an access to the Self-Service Portal where you can log your complaints and issues online with the help of a web-based form. Once you have filed your issue, it gets listed in your request view page, where you can keep track of the logged issue. You can also update your personal information using the Self-Service Portal.

This manual should be able to guide user on how to login to Databridge Customer Support, create a request, updating the user details and also viewing the solutions from our very own knowledgebase.

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